Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how dk22 ("dk22", "we", "us", "our") — the operator of the online gaming and sports betting platform accessible at dk22.one — collects, uses, stores, transfers, and protects the personal data of users ("you", "your") who access or use any part of the dk22 Platform.

dk22 is committed to protecting the privacy and personal data of all users, including players across Pakistan — from Karachi to Lahore, Islamabad to Faisalabad — who use our cricket betting, casino, and slot services. This Policy is written in clear English so that all users can understand their rights and our obligations.

By registering an account on, or otherwise using, the dk22 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the dk22 Platform.

2. Data We Collect

dk22 collects the following categories of personal data, to the extent provided by you or generated through your use of the Platform:

2.1 Identity Data: Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents such as CNIC, passport, or driving licence provided during account verification.

2.2 Contact Data: Pakistani mobile phone number, email address, and residential address.

2.3 Financial Data: Payment method details including JazzCash account numbers, Easypaisa account numbers, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), card numbers (partially masked), USDT wallet addresses, and transaction records including deposit and withdrawal amounts in PKR.

2.4 Account & Gaming Data: dk22 username, account creation date, betting history, game play history, bonus usage, responsible gaming preferences, session durations, and account balance information.

2.5 Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, time zone, and referral URL.

2.6 Usage Data: Pages visited within the dk22 Platform, links clicked, features used, time spent on each section, and interactions with the Platform's cricket betting markets, PSL odds modules, slot lobby, and live casino.

2.7 Communications Data: Records of all communications between you and dk22 customer support, including live chat transcripts, email correspondence, and any complaint records.

3. How We Collect Your Data

dk22 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, placing bets, contacting support, or responding to surveys.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, server logs, and session tracking tools.
• Third-party sources: Identity and fraud verification data from third-party KYC (Know Your Customer) providers; payment processing data from JazzCash, Easypaisa, and banking partners; and sports data from licensed sports data feeds used to power our cricket and PSL betting markets.

4. How We Use Your Data

dk22 uses your personal data for the following purposes:

• To create and manage your dk22 account, including identity verification and age confirmation.
• To process deposits and withdrawals in PKR via JazzCash, Easypaisa, and other accepted payment methods.
• To provide and operate all platform services including cricket betting, PSL markets, live casino, and slot games.
• To administer bonuses, promotions, and loyalty programmes in line with the applicable offer terms.
• To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• To detect, investigate, and prevent fraudulent transactions, account abuse, and other prohibited conduct.
• To enforce our Terms and Conditions and responsible gaming commitments, including age verification and self-exclusion requests.
• To communicate with you regarding your account, transactions, security alerts, and platform updates.
• To send you promotional communications about dk22 offers and new products, where you have consented to receive such communications.
• To analyse usage patterns and improve the dk22 Platform's functionality, performance, and user experience.
• To comply with applicable laws and respond to lawful requests from regulatory or law enforcement authorities.

5. Legal Basis for Processing

dk22 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and dk22, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable AML, KYC, age verification, and regulatory reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and service improvement, where our interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting [email protected].

6. Data Sharing & Disclosure

dk22 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, Visa, and Mastercard, solely for the purpose of processing your transactions.
• Identity verification providers: Third-party KYC and AML compliance services used to verify your identity and screen against sanctions lists.
• Game providers: JILI, PG Soft, Pragmatic Play, Evolution Gaming, and other licensed game studios, to the extent necessary to deliver their games through the dk22 Platform.
• Technology infrastructure: Cloud hosting, content delivery, and cybersecurity service providers who process data on dk22's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or to comply with a regulatory investigation.
• Responsible gaming organisations: In circumstances involving a player's self-exclusion request or a safeguarding concern, solely to facilitate that process.

All third-party service providers who receive your personal data are contractually required to protect it in accordance with applicable data protection standards and to use it only for the specified purpose.

7. International Data Transfers

As an internationally operated platform, dk22 may transfer your personal data to countries outside Pakistan. Where such transfers occur, dk22 ensures that appropriate safeguards are in place — including standard contractual clauses, data processing agreements, or transfers to jurisdictions with adequate data protection frameworks — to protect your data to a standard equivalent to the protections described in this Policy.

8. Data Retention

dk22 retains your personal data for as long as your account remains active and for a minimum of five (5) years following account closure, in order to comply with AML, KYC, and tax record-keeping obligations. Transaction records and bet histories may be retained for a longer period where required by applicable regulation.

Where data is no longer required for any lawful purpose, dk22 will securely delete or anonymise it so that it can no longer be attributed to you.

9. Cookies & Tracking Technologies

The dk22 Platform uses cookies and similar tracking technologies to deliver and improve the service. The categories of cookies used are:

• Strictly necessary cookies: Required for the Platform to function — including maintaining your logged-in session and remembering your language preferences. These cannot be disabled.
• Analytical cookies: Used to understand how users navigate the Platform, which cricket betting markets are most popular, and where technical errors occur. Data is aggregated and anonymised.
• Functional cookies: Remember your preferences such as game display settings, preferred deposit method, and responsible gaming limit configurations.
• Marketing cookies: Used, with your consent, to deliver relevant promotional content about dk22 offers. You may withdraw consent for marketing cookies at any time.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impair Platform functionality.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by dk22:

• Right of access: Request a copy of the personal data dk22 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: Request that dk22 restricts processing of your data in certain circumstances.
• Right to data portability: Request a machine-readable copy of personal data you have provided to dk22.
• Right to object: Object to processing of your data where it is based on legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the dk22 Data Protection team at [email protected]. We aim to respond to all data rights requests within 30 days.

11. Children's Privacy

The dk22 Platform is strictly for adults aged 18 and above. dk22 does not knowingly collect personal data from persons under the age of 18. If we become aware that data has been collected from a person under 18, we will immediately close the associated account, delete all personal data relating to that individual, and forfeit any associated balance. If you believe a minor has registered a dk22 account, please notify us immediately at [email protected].

12. Security Measures

dk22 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the dk22 Platform.
• Encrypted storage for sensitive account and financial data at rest.
• Two-factor authentication available for all dk22 account holders.
• Continuous monitoring for suspicious login activity and automated alerts for access from new devices.
• Regular internal security audits and penetration testing by qualified security professionals.
• Strict access controls limiting internal access to personal data on a need-to-know basis.

Despite these measures, no online system can guarantee absolute security. dk22 cannot guarantee the security of data transmitted to the Platform over networks outside our control. You are responsible for maintaining the confidentiality of your dk22 login credentials.

13. Third-Party Links

The dk22 Platform may contain references to third-party services — such as responsible gaming support organisations — for informational purposes. This Privacy Policy applies only to the dk22 Platform. dk22 has no control over and assumes no responsibility for the privacy practices or content of any third-party website or service.

14. Policy Updates

dk22 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Where changes are material, dk22 will notify registered users via email or a prominent notice on the Platform at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of the dk22 Platform after the effective date of any update constitutes your acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or dk22's handling of your personal data, please contact our Data Protection team. Our support is available 24/7.

Email: [email protected]

Please include your dk22 registered username and a clear description of your query or request to allow us to assist you efficiently. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 days.